Shipping

Shipments are sent through the Correos Express service throughout Spain, except the Canary Islands, Ceuta and Melilla, to the address indicated in the purchase process. The approximate delivery time is 24 working hours, but it can be affected by various climatic or geological issues.

The shipping cost is € 3.95, and for shipments over € 50 the shipping is free.

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or a change.

The conditions to accept these returns are the following:

- that the product retains its original packaging and has not been unsealed or used.

- that the original labels have not been removed.

In addition, in the case of shovels:

- that the sealed fist has not been removed.

- that has not been used (a rally leaves signs and marks that make its subsequent sale impossible).

- that no accessories such as overgrips or protectors have been incorporated, or manipulated in any other way.

To complete your return, we require the invoice or proof of your purchase.

Refunds (if applicable)

When we receive your return and inspect it, we will send you an email notifying you that it has arrived correctly, as well as the approval or rejection of your refund.

If approved, your refund will be processed and automatically entered into your credit card or the payment method you will use, in the shortest possible time.

Late or lost refunds (if applicable)

If you have not received your refund yet, check your bank account first.

After contacting your credit card company, it may take a while for them to post your refund.

Then contact your bank. There is usually a processing time until they post their refund.

If you have already done all this and still do not receive your refund, please contact us at info@princepadel.com

Offer items (if applicable)

Only items with their original price may be refunded, items on sale cannot be returned.

Changes (if applicable)

We only exchange items if they are defective or damaged. If you need us to exchange a product for another one, send us an email to info@princepadel.com and send your article to the following address: BM SPORTECH C / Terracina, 12 - Zaragoza, Spain - 50197.

Shipping

To return your product, send it to the address: BM SPORTECH C / Terracina, 12 - Zaragoza, Spain - 50197.

You will be responsible for the payment of shipping costs. These costs are not refundable. If you receive a refund, the shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for the new order to arrive may vary.

We advise you to consider shipping insurance or a service with shipping tracker. We do not guarantee that we receive the returned item.